Frequently Asked Questions

Does Naughty Fancy Dress have a returns policy?

Yes we do, and it can be found here.

Is the item in stock?

Unless an item is specifically described as "Out of Stock" then the item is held directly in stock by us and in most cases is delivered within 3-4 days.

How can I pay?

You can securely checkout and pay using any major credit or debit card. We use the trusted service from Sage Pay to take you payments; this combined with our high grade 128bit encrypted EV certificate means you are safe with us.

Why is payment made to DazzleCat Ltd and not Naughty Fancy Dress?

Naughty Fancy Dress is a trading name of DazzleCat Ltd.
DazzleCat Ltd is the parent company (company number 06635663), owner and operator of Naughty Fancy Dress. With their long established links within the Fancy Dress Industry, we are enabled to sell to you at the best possible prices.

Is the website secure?

Yes, we have an extended GeoTrust EV certificate means we have proven and passed the additional security checks needed to receive this. In addition the website is secured using 128bit encryption.

Can I order part of a costume?

Unfortunately no, we cannot split packaged costumes and provide you with only parts of them.

Can I hire a costume?

All of our costumes are for sale only. We do not hire out costumes.

When can I expect delivery?

This shall usually take a day or two depending on the Royal Mail service at the time. At peak times such as Christmas please order early to avoid disappointment.

What is the cost of delivery?

At checkout you shall be presented with the delivery options available which are the most upto date and accurate at the time you are ordering. Where a Royal Mail strike is on-going or at peak times like Christmas we do make our best effort to use courier services.

Next day delivery is for delivery on the next working day. Therefore, if ordering on Friday you can expect delivery for Monday. To clarify, choosing the next day delivery option on a order placed on Friday does not mean Saturday Delivery guaranteed.

Can I collect my order?

Regrettably, no.

I’m not sure if this item will fit me, can you help?

Above all, please remember that we are here to help you. If you are not sure or if you need help with measurements or you would like us to measure an item for you then please ask.

We try to give as much size information with the item descriptions as is provided by the manufacturers.

Different manufacturers have different size charts so please look carefully at the size chart provided with the item before deciding which size to order. If you are in between sizes then we recommend choosing the larger size.

Some items are "One Size" and in these cases the item would fit the vast majority of customers sized between 6-12..

Are all numbered sizes quoted on this website UK numbered sizes?

Please note that sizes vary even between high street stores and "vanity" sizing is becoming more prevalent. International named sizes vary from country to country so please check the dimensions we provide in the item descriptions and please do not be put off or offended if the size you need is named larger or smaller than you are used too.

Loss, delay, and damaged goods

Please note it is our responsibility to process claims for compensation on your behalf. The amount of compensation available to you is detailed below. Please note that we can't be held personally responsible for any loss or delay whilst your goods are in transit, we will however raise the matter with our carriers and endeavor to resolve the situation for you.
Orders over £25 are sent by Royal Mail Recorded Delivery (First/Second depending on the option chosen by the customer). This allows for compensation of £39 to be obtained. A signature is required on delivery. You are unable to claim for loss until after 15 working days from the date of postage. Orders under £15 are sent via normal first class mail. A certificate of postage is always obtained. These items would be uninsured and we would require your assistance to claim back any monies. If you have a large order greater than the standard compensation of the £39 we would suggest choosing the Next Day delivery method; which is usally Royal Mail next day guaranteed.

Any other questions?

If you have any other questions you can email ur directly with them at Info@NaughtyFancyDress.com.

You can also use the contact form to ask us a question from our contact page.